OUR STANDARDS

IMPECCABLE SERVICES

NIC Group PLC is committed to giving you the highest quality of services all year round.

PROMPT RELAY OF INFORMATION

Everything that concerns our customers will be communicated promptly without delay.

PRIVACY AND SECURITY

NIC Group PLC understands the need to protect its clients’ information. This will facilitate access to smooth banking services.

ACCESS TO MONEY

NIC Group PLC will ensure you have easy access to your cash by putting up branches, ATMs, mobile banking and internet banking solutions.

CUSTOMER CARE

NIC Group PLC is committed to having all the queries, complaints and feedback responded to at any of our branches or social media channels during hours of business or via our 24-hour contact center.

CORPORATE RESPONSIBILITY

NIC Group PLC is keen to support community initiatives in order to make a positive impact on the people and the environment.

CODE OF CONDUCT

At NIC Bank we commit to uphold and adhere to the requirements defined within the Board Charter on good governance and ethical practices. We will be responsive to our customer needs, innovative in our product range and offer superior quality service. Read about our code of conduct and ethics HERE 

BOARD CHARTER

The Objective of NIC Bank is to generate sustainable shareholder value over the long term through observing the Group’s Vision “Building Prosperity Together” by effectively managing not only its financial, but also the governance, social and environmental aspects of its activities and hence generating a return on the capital invested in it over and above the cost of that capital.

Read our Board Charter for NIC Group PLC

WHISTLEBLOWING POLICY

The Whistle Blowing Policy sets forth the Board of Directors’, Managements’ and Staff members’ commitment to upholding the highest levels of integrity and observance of the rule of law. Read our Whistleblowing Policy HERE